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Frequently asked questions

Last updated: 12 July 2026
What exactly do I upload?

A plain screenshot of your SketchUp viewport — the same thing you'd paste into a WhatsApp chat. PNG or JPEG, any common size. With the free Vivid plugin you can push every scene view across in one click instead of screenshotting.

Will Vivid change my geometry, furniture or materials?

No. The pipeline is built around fidelity: walls, openings, ceiling details, furniture placement and material identities stay as designed. Vivid adds photoreal light, texture and atmosphere — it does not redesign.

How long does a render take?

Around 60 seconds for a 2K render, a little more for 4K (render + upscale). Batch uploads queue automatically, so a 15-view project runs itself while you do something else.

What do renders cost?

One credit per 2K render, two credits for 4K. Trial Pack ₹500 = 20 credits (₹25/render). Starter ₹2,500 = 110 credits (≈₹23/render). Studio ₹7,500 = 400 credits (≈₹19/render). Your first 3 renders are free at 2K.

How do revisions work?

Two ways: type plain words — 'make the wardrobe walnut', 'add one woman, walking' — or circle the exact area on the image and say what changes. Each revision renders on top of your latest version and costs one ordinary credit.

Interiors and exteriors both?

Yes — interiors, exteriors and landscape/master-plan views. Pick the scene type (Vivid usually detects it) and the pipeline frames lighting and environment accordingly.

What is a 'light marker'?

Paint a soft yellow glow in SketchUp (or with the plugin's glow tool) wherever a cove, spot or lamp should glow. The render lights those exact fixtures — it's how you keep night-scene control without a lighting rig.

Do credits expire?

Trial credits last 30 days, Starter 90 days, Studio 6 months. Failed renders always refund their credit automatically. Details on the Refunds & credits page.

Who owns the output? Can I use it commercially?

You do, fully — client presentations, marketing, print, everything. Your uploads and renders stay private to your account and are never used to train models.

Do I need a powerful computer or V-Ray/Enscape?

No. Everything renders in the cloud. Vivid runs in your browser on any laptop — plain SketchUp is enough, no render engines or GPUs required.

Which formats do I get back?

High-quality JPEG at 2K, and 4K when you upscale. Batch ZIP download packs the latest version of every view for direct client handover.

Is my client's project confidential?

Yes. Files are private to your account, stored encrypted in transit and access-controlled at rest, never shown publicly, never used for training. Delete a project and its files go with it.

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